811c Privacy Policy

01 Information We Collect

To deliver the best service, 811c collects certain categories of information from members. We only collect data that is strictly necessary — nothing more.

02 How We Use Your Information

Every piece of information we collect is used for specific and legitimate purposes. 811c will not use your data for any purpose other than those stated here:

• Processes account registration and verifies identity through the legally required KYC process.
• Enables deposits and withdrawals to be processed securely and accurately.
• Sends important account notifications such as transaction confirmations, security alerts and terms updates.
• Detects and prevents fraudulent activity, money laundering and platform abuse.
• Personalises your gaming experience and presents relevant promotions based on your preferences (subject to your consent).
• Meets legal compliance requirements and reporting obligations to relevant authorities when required.
• Improves the platform's products, services and overall user experience.

03 Data Sharing with Third Parties

811c takes a highly cautious approach to data sharing. We does not sell or rent your personal information. However, there are limited situations where we may need to share data:

• Payment Service Providers: To securely process deposits and withdrawals through licensed and integrated channels.
• Game Providers: Minimum information required to deliver gaming content from licensed providers to your account.
• Legal Requirement: When required by court order, criminal investigation, or direction from a lawful authority.
• Fraud Protection: Shared with trusted third-party fraud detection systems to protect all platform members.

04 Cookies and Tracking Technologies

The 811c platform uses cookies and similar technologies to enhance user experience and security. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for continuous improvement.
• Preference Cookies: Saves your language settings, currency denomination and display preferences.
• Security Cookies: Helps detect and prevent unauthorised access attempts or suspicious activity.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality.

05 Data Retention Period

811c retains your personal data for as long as your account is active and for the required period following account closure based on legal obligations:

• Financial transaction records: Retained for seven (7) years as required under anti-money laundering laws.
• Identity verification data (KYC): Retained for five (5) years after account closure.
• Customer support communication logs: Retained for three (3) years.
• Technical data and access logs: Retained for twelve (12) months.

After the retention period expires, data will be permanently deleted or anonymised in accordance with our secure procedures.

06 Information Security

811c continually invests in security infrastructure to ensure your data is always protected. The security measures we implement include:

• Data transmitted using TLS 1.3 protocol — the industry's latest security standard.
• Passwords are stored using hashing with cryptographic salt — 811c cannot read your password in its original form.
• Two-factor authentication (2FA) is mandatory for all critical actions such as withdrawals and password changes.
• Real-time security monitoring with automated intrusion detection systems.
• Regular penetration testing conducted by independent cybersecurity firms.
• Strict access controls — only authorised staff may access member personal data.

07 Your Rights as a Member

You have clear rights regarding your personal data at 811c. We are committed to making it easy for you to exercise these rights:

08 Children's Privacy

811c is a platform dedicated exclusively to individuals aged 18 years and above. We do not intentionally collect any personal information from minors.

If you believe someone under the age of 18 has registered an account on our platform, please notify us immediately. We will investigate and close the account in question, and delete all related data without delay.

09 Changes to the Privacy Policy

811c reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the technologies we use.

• Material changes will be communicated via registered email and in-platform notifications at least 14 days before taking effect.
• The date of the last update will always be displayed at the top of this document.
• Continued use of the platform after changes take effect is considered acceptance of the updated policy.
• If you do not agree with the changes made, you have the right to close your account.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how 811c handles your personal data, our team is ready to assist:

• Live Chat: The fastest way — available 24 hours a day, 7 days a week through the 811c platform.
• Email: [email protected]
• Response Time: We are committed to responding to all privacy enquiries within 5 working days.

For more information on responsible gaming rights and user protection, visit the Responsible Gaming us. For the full terms of platform use, refer to Terms & Conditions us.